Shipping policy

Shipping Policy

1. General Information Thank you for choosing Hassguard! Here`s everything you nedd to know about our Shipping Policy for deliveries within Malaysia. Please review our shipping policy to understand our processes and expectations.

2. Shipping Options and Costs We offer several shipping options to cater to your needs:

• Standard Shipping: 4-7 business days (FREE SHIPPING)
• Express Shipping: 1-3 business days (RM10.00)

Shipping costs will be calculated at checkout based on the selected shipping method and the order's weight and dimensions.

3. Order Processing Time Orders are processed within 1-2 business days. Orders placed after 12 PM MYT or on weekends/holidays will be processed on the next business day.

4. Shipping Confirmation & Order Tracking Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided link.

5. Customs, Duties, and Taxes All applicable customs fees, taxes, and duties are the sole responsibility of the customer. Customs policies vary widely from country to country; please check with your local customs office for more information.

6. Delivery Issues If you experience any issues with your delivery, please contact our customer service team at [customer service email] with your order number and tracking information. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Lost or Damaged Packages If your package is lost or damaged during shipping, please contact us immediately. We will initiate an investigation with the shipping carrier and work to provide a resolution, whether it be a replacement or refund.

8. Contact Us For any additional questions or concerns regarding our shipping policy, please reach out to us at:

Email: [customer service email]
Phone: [customer service phone number]
Address: [company address]

Thank you for choosing Hassguard! We are committed to delivering your order safely and promptly.